Final solution

Context

Pagar.me is a payment service provider that allows e-commerces and marketplaces to sell online with security and stability.

The company's main goal in the medium term is to become a complete financial services platform for businesses and offer a complete banking experience.

Problem

In order to comply with Brazilian regulations and increase fraud prevention, the company needed to verify their customers' identities via background check, document verification and facial biometrics.

Approach

Problem understanding

My first stages in this assignment involved developing a comprehensive understanding of the topic, creating objectives, and recognizing limitations.

<aside> <img src="/icons/chat_gray.svg" alt="/icons/chat_gray.svg" width="40px" /> Couple of things I did

• Interviewed Stakeholders
• Read the Brazilian Circular Letter about “Know Your Customer”
• Mapped the existing background checks on Pagar.me sign up process </aside>

Competitor analysis

Based on the learnings of the previous steps, I was confident enough to design the information architecture and the relationship between the customer journey and operational teams.

User flow